Cookie Policy

This Cookie Policy explains how Eastwood General Trading L.L.C. ("Eastwood", "we", "our" or "us") uses cookies, tracking technologies and similar tools when you visit www.eastwoodintl.com, use our mobile application or interact with our services.

This Policy should be read together with our Privacy Policy.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use certain online services. Cookies help websites and applications to:

1. operate correctly;
2. remember preferences;
3. improve functionality;
4. understand how users interact with services;
5. provide security features; and
6. deliver relevant content and advertising.

Cookies do not generally contain information that directly identifies you, although they may be linked to information associated with your Account.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the operation of the Platform. Without them, certain services may not function correctly. Examples include:

1. login authentication;
2. account security;
3. age verification status;
4. shopping basket functionality;
5. order processing;
6. fraud prevention; and
7. website administration.

Because these cookies are necessary for the operation of the Platform, they generally cannot be disabled through our cookie management tools.

Functional Cookies

These cookies allow the Platform to remember your preferences and improve your experience. Examples include:

1. language preferences;
2. delivery preferences;
3. saved addresses;
4. account settings; and
5. previously viewed products.

Analytics Cookies

Analytics cookies help us to understand how customers use the Platform. Information may include:

1. pages viewed;
2. products viewed;
3. navigation paths;
4. session duration;
5. device information; and
6. traffic sources.

This information helps Eastwood to improve its services, functionality and customer experience.

Performance Cookies

Performance cookies help us to:

1. monitor website performance;
2. identify errors;
3. improve loading speeds; and
4. optimise Platform functionality.

Marketing Cookies

Subject to consent where required, marketing cookies may be used to:

1. personalise advertising;
2. measure campaign effectiveness;
3. provide relevant promotions; and
4. limit repetitive advertising.

Eastwood's advertising is directed only at persons aged 21 and over.

Similar Technologies

Eastwood may use technologies similar to cookies, including:

1. pixels;
2. web beacons;
3. local storage technologies;
4. software development kits (SDKs); and
5. application tracking technologies.

These technologies may be used for functionality, analytics, security and marketing purposes.

Third-Party Technologies

Eastwood may use third-party providers that place cookies or similar technologies on our behalf. These providers may include the following.

Analytics Providers

1. Google Analytics;
2. Firebase Analytics; and
3. similar analytics services.

Marketing Providers

1. Meta Platforms;
2. Google Ads;
3. customer engagement platforms; and
4. remarketing providers.

Platform Providers

1. payment providers;
2. fraud prevention services;
3. hosting providers; and
4. customer support platforms.

Third-party providers operate under their own privacy and cookie policies.

Information Collected Through Cookies

Information collected through cookies and related technologies may include:

1. IP address;
2. browser information;
3. device information;
4. operating system;
5. pages visited;
6. products viewed;
7. referral information;
8. session duration; and
9. interaction data.

How We Use Cookie Data

Eastwood may use cookie data to:

1. provide Platform functionality;
2. improve the user experience;
3. personalise content;
4. maintain security;
5. analyse traffic and performance;
6. improve products and services;
7. support marketing activities; and
8. prevent fraud.

Cookie Consent

Consent Management

Where required by law, Eastwood will request your consent before placing certain non-essential cookies on your device.

Consent Choices

Customers may:

1. accept all cookies;
2. reject non-essential cookies; or
3. customise their cookie preferences.

Withdrawal of Consent

Consent may be withdrawn at any time through the available cookie preference tools. Withdrawal of consent will not affect processing that took place before consent was withdrawn.

Managing Cookies

Most browsers allow you to:

1. block cookies;
2. delete cookies;
3. receive notifications about cookies; and
4. control cookie settings.

Disabling certain cookies may affect the functionality and performance of the Platform.

Mobile Applications

Where Eastwood provides mobile applications, similar technologies may be used within those applications. Customers may manage certain permissions through their device settings.

Data Retention

Information collected through cookies may be retained for varying periods, depending on:

1. the type of cookie;
2. operational requirements;
3. legal obligations; and
4. business needs.

Some cookies expire automatically, while others remain until they are deleted or consent is withdrawn.

Changes to This Policy

Eastwood may update this Cookie Policy from time to time. Updated versions will be published on the Platform. Continued use of the Platform following publication of an update constitutes acceptance of the revised Policy.

Contact Information