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Privacy Policy
Eastwood General Trading L.L.C. ("Eastwood", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you access or use eastwoodintl.ae, any Eastwood mobile application, and any related products or services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
Company Information
Scope of this Policy
This Privacy Policy applies to:
- visitors to the Platform;
- registered customers;
- individuals placing orders through the Platform;
- individuals contacting Eastwood;
- users interacting with Eastwood marketing communications.
Information We Collect
3.1 Information You Provide Directly
We may collect information that you provide directly to us, including:
- full name;
- date of birth;
- email address;
- mobile telephone number;
- delivery address;
- billing address;
- government-issued identification details;
- account credentials;
- customer support communications;
- reviews, ratings and feedback;
- marketing preferences.
3.2 Identity Verification Information
To comply with legal, regulatory and operational requirements, Eastwood may collect:
- government-issued identification documents;
- date of birth information;
- verification records;
- fraud prevention information;
- identity verification outcomes.
3.3 Transaction Information
We may collect information relating to transactions including:
- order history;
- purchased products;
- payment status;
- refunds;
- Wallet activity;
- promotional redemptions.
3.4 Payment Information
Payment transactions may be processed by third-party payment providers.
Eastwood generally does not store complete payment card details.
We may retain:
- transaction references;
- payment status information;
- partial card information where provided by payment processors.
3.5 Technical Information
When you use the Platform, we may automatically collect:
- IP address;
- browser type;
- device type;
- operating system;
- device identifiers;
- application version;
- language preferences;
- session information.
3.6 Usage Information
We may collect information regarding how you interact with the Platform, including:
- pages visited;
- products viewed;
- searches performed;
- clicks and interactions;
- referral sources;
- time spent on the Platform.
3.7 Location Information
We may collect location information including:
- delivery location information;
- approximate location information;
- location information provided through device settings where permission is granted.
How We Use your Information
We may use personal information for the following purposes:
4.1 Account Administration
Including:
- creating Accounts;
- maintaining Accounts;
- authenticating users;
- providing customer support.
4.2 Order Fulfilment
Including:
- processing Orders;
- coordinating deliveries;
- handling returns;
- managing refunds;
- communicating about Orders.
4.3 Identity Verification
Including:
- age verification;
- fraud prevention;
- security checks;
- legal compliance.
4.4 Customer Communications
Including:
- order confirmations;
- delivery notifications;
- support responses;
- service announcements.
4.5 Marketing
Subject to applicable laws and customer preferences, Eastwood may send:
- promotional communications;
- offers;
- product announcements;
- marketing campaigns.
Customers may opt out of marketing communications at any time.
4.6 Analytics and Improvements
We may use information to:
- improve user experience;
- analyse platform performance;
- improve products and services;
- conduct research and analytics.
4.7 Security and Fraud Prevention
We may process information to:
- detect suspicious activity;
- prevent fraud;
- investigate security incidents;
- enforce our policies.
4.8 Legal Compliance
We may process information where necessary to:
- comply with applicable laws;
- respond to regulatory requirements;
- respond to lawful requests from authorities;
- establish, exercise or defend legal claims.
Legal Basis for Processing
Where applicable, Eastwood may process personal information on one or more of the following grounds:
- performance of a contract;
- compliance with legal obligations;
- legitimate business interests;
- customer consent;
- protection of rights, safety and security.
Disclosure of Information
6.1 Service Providers
Eastwood may share information with trusted service providers including:
- payment processors;
- logistics providers;
- cloud hosting providers;
- customer support platforms;
- analytics providers;
- marketing platforms;
- fraud prevention providers.
Service providers may only process information for authorised purposes.
6.2 Corporate Transactions
Information may be transferred in connection with:
- mergers;
- acquisitions;
- restructurings;
- asset sales;
- financing transactions.
6.3 Legal and Regulatory Authorities
We may disclose information where required by:
- law;
- court orders;
- governmental authorities;
- regulatory authorities.
6.4 Protection of Rights
We may disclose information where reasonably necessary to:
- protect Eastwood;
- protect customers;
- prevent fraud;
- enforce contractual rights.
International Transfers
Eastwood may use service providers located in different jurisdictions.
As a result, personal information may be processed, transferred or stored outside the United Arab Emirates.
Where international transfers occur, Eastwood will take reasonable measures to ensure appropriate safeguards are implemented.
Data Retention
Eastwood retains information only for as long as reasonably necessary to:
- provide services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- protect business interests.
Retention periods may vary depending on the nature of the information.
Upon expiry of retention periods, information may be deleted, anonymised or securely archived.
Data Security
Eastwood maintains reasonable technical, organisational and administrative measures designed to protect personal information against:
- unauthorised access;
- unauthorised disclosure;
- misuse;
- alteration;
- destruction;
- loss.
No security system is completely secure and Eastwood cannot guarantee absolute security.
Customer Rights
Subject to applicable law, customers may have rights including:
- access to personal information;
- correction of inaccurate information;
- deletion of information;
- restriction of processing;
- withdrawal of consent;
- objection to certain processing activities;
- portability of information.
Requests may be submitted using the contact details provided in this Policy.
Eastwood may request verification of identity before responding to requests.
Marketing Communications
11.1 Opt-In Marketing
Eastwood operates marketing communications on an opt-in basis.
11.2 Withdrawal
Customers may withdraw consent at any time by:
- using unsubscribe links;
- updating account settings;
- contacting support.
11.3 Transactional Communications
Certain service-related communications may continue regardless of marketing preferences, including:
- order updates;
- delivery notifications;
- security alerts;
- account communications.
Cookies and Tracking Technologies
Eastwood uses cookies and similar technologies.
Further details are provided in the Eastwood Cookie Policy.
Third-party Links
The Platform may contain links to third-party websites or services.
Eastwood is not responsible for the privacy practices of third parties.
Customers should review the privacy policies of third-party websites independently.
Children
The Platform is intended solely for individuals aged 21 years and older.
Eastwood does not knowingly collect personal information from individuals under 21 years of age.
Changes to this Policy
Eastwood may update this Privacy Policy from time to time.
Updated versions will be published on the Platform.
Continued use of the Platform following publication of updates constitutes acceptance of the revised Policy.